Privacy Statement If you feel that this company is not abiding by its posted privacy policy, you should first contact our Webmaster via email. Our mailing address: 1-800 DRYCARPET™, 3000 W. MacArthur Boulevard, Fifth Floor, Santa Ana, California, 92704, United States of America.  Information Collection and Use 1-800 DRYCARPET™ is the sole owner of the information collected on this site.  We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.  Online Ordering  Miva Merchant v4.13 ( Secure 128 bit SSL encryption https://secure.drycarpet.com/Merchant2/merchant.mv? ) We request information from the user on our order form.  Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date).

1-800 DRYCARPET™ The Logos Building 3000 W. MacArthur Blvd. Fifth Floor Santa Ana, CA 92704 United States of America Contact us

We do not use an outside agent to ship customer orders
We ship all orders from our headquarters located at; 3000 West MacArthur Boulevard, Fifth Floor Santa Ana, CA., as well as our manufacturing facility located at 1541 West Cowels Street, Long Beach, CA.

Security
This website takes every precaution to protect our users’ information.  When users submit sensitive information via the website, your information is protected both online and off-line.  Credit Card companies and their affiliates do retain, share, store and use personally identifiable information for secondary purposes..

When our registration-order-form asks users to enter sensitive information (such as a credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL.  While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.  To learn more about SSL, follow this link https://secure.drycarpet.com/Merchant2/merchant.mv.  Miva Merchant v4.13 

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line.  All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices.  Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.  Our employees must use password-protected screen-savers when they leave their desk.  When they return, they must re-enter their password to re-gain access to your information.  Furthermore, ALL employees are kept up-to-date on our security and privacy practices.  Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. 

Franchise Applications USA Application   Canadian Application
Our franchise applications asks users to enter sensitive information (such as a social security number, and financial asset information), that information is encrypted and is protected with the best encryption software in the industry - SSL.  To view our current SSL, follow this link https://www.drycarpetcentral.com/corp/service_franchise/mrktspecific/usa/application.aspx.  DRYCARPETCentral Software v3.1 

Inner Office Machine Server Regulated Security
Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage, located in New Jersey and/or at our headquarters located at 3000 W. MacArthur Blvd., Fifth Floor Santa Ana, California. Both server 'locations' are located in commercial complexes that require security card-key access, conventional lock-and-key security and, as mentioned above, require keyboard password entry. Our server policies for our headquarters server(s) located in Santa Ana, California are granular server policies. And, all computer work-stations require each user to change their passwords (7 character minimum requirement with the mandatory use of at least 2 special characters) be changed every 90 days. Our granular policies require both numerical and special characters be in our passwords. 

Cookies
A cookie is a piece of data stored on the user’s hard drive containing information about the user.  Usage of a cookie is in no way linked to any personally identifiable information while on our site.  Once the user closes their browser, the cookie simply terminates.  For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site.  If a user rejects the cookie, they may s till use our site.  The only drawback to this is that the user will be limited in some areas of our site.  For example, the user will not be able to participate in any of our Sweepstakes, Contests or monthly Drawings that take place. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Some of our business partners use cookies on our site (for example, advertisers).  However, we have no access to or control over these cookies.

Log Files
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use.  IP addresses are not linked to personally identifiable information.

Sharing
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

Links
Our site does contains links to other sites. Please be aware that 1-800 DRYCARPET Systems, Inc., and America’s Preferred, Inc., are not responsible for the privacy practices of such other sites.  We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.  This privacy statement applies solely to information collected by drycarpet.com.

Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.

Surveys & Contests
From time-to-time our site requests information from users via surveys or contests.  Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information.  Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level).  Contact information will be used to notify the winners and award prizes.  Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Tell-A-Friend
If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address.  America’s Preferred, Inc., will automatically send the friend a one-time email inviting them to visit the site.  America’s Preferred, Inc., stores this information for the sole purpose of sending this one-time email.  The friend may contact America’s Preferred, Inc., at drycarpet.com to request the removal of this information from their database.

Supplementation of Information
In order for this website to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from 3rd party sources.

For example, to determine if our customers qualify for one of our credit cards, we use their name and social security number to request a credit report.  Once we determine a user’s credit-worthiness, this document is destroyed.

In order for this website to enhance its ability to tailor the site to an individual’s preference, we do not combine information about the purchasing habits of users with similar information from our partners. When a user makes a purchase from either of these two companies, the companies collect and share that purchase information with us so we can tailor the site to our users’ preferences.

Special Offers
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.

Site and Service Updates
We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.

Correction/Updating Personal Information
If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us.  This can usually be done at the member information page or by emailing our Customer Support.  [Some sites may also provide telephone or postal mail options for updating or correcting personal information].

Choice/Opt-out
Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for the information.  For example, our order form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists.

Users who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at info@drycarpet.com  [Some sites are able to offer opt-out mechanisms on member information pages and also supply a telephone or postal option as a way to opt-out.]

Users of our site are always notified when their information is being collected by any outside parties.  We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it.  If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email.  Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

 

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